Support Policy – Unnati Jewellers

Effective Date: [Insert Date]

At Unnati Jewellers, we are committed to providing reliable and responsive customer support to ensure a smooth shopping experience.

1. Support Channels

You can reach our support team through:

• ? Phone Support: [Insert Phone Number]

• ? Email Support: [Insert Email Address]

• ? WhatsApp/Chat Support: [Insert Number or Link]

2. Support Hours

• Monday to Saturday: 10:00 AM – 7:00 PM

• Sunday & Public Holidays: Limited or Closed

3. Types of Support We Provide

We assist customers with:

• Product inquiries and details

• Order placement assistance

• Order tracking and delivery updates

• Returns, refunds, and exchanges

• Payment-related issues

• Complaint handling

4. Response Time

• Email queries: Within 24 hours

• Phone/Chat support: Immediate during working hours

• Complex issues may take 2–5 business days to resolve

5. Order & Delivery Support

• Customers can request updates on their orders anytime.

• In case of delay, our team will provide timely communication and assistance.

6. Returns & Refund Support

• Support for returns and refunds will be provided as per our Return Policy.

• Customers must provide order details and proof if required.

7. Customer Responsibilities

To help us serve you better, please:

• Provide accurate order and contact details

• Report issues within a reasonable time

• Cooperate with our support team for resolution

8. Limitations of Support

• We are not responsible for delays caused by courier partners beyond our control

• Support may be limited during peak seasons or unforeseen circumstances

9. Escalation Process

If your issue is not resolved:

• You may request escalation to a senior representative

• We will review and resolve your concern on priority

10. Contact Information

For all support-related queries:

Unnati Jewellers
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

We are dedicated to ensuring your satisfaction and trust.